This policy explains how Shohntak collects, uses and protects your data when you use the client app, the drivers and transport companies app, or the website. By using the platform you agree to this policy.
1. Data we collect
- Account data: name, mobile number, email, profile picture and city.
- Verification data for drivers and transport companies: national ID or iqama, driving licence, vehicle registration, commercial registration, tax number, and the photos and documents you upload.
- Shipment data: pickup and delivery points, national address, weight, vehicle type, description and photos of the shipment, and sender and recipient details.
- Location data: the driver's location while a shipment is in progress, to enable live tracking, and your location when you choose pickup and delivery points.
- Payment and wallet data: payment method, amounts, wallet transactions, withdrawal requests and bank accounts (IBAN and bank name). We do not store card details; they are processed directly by the payment gateway.
- Communication data: chats between clients and drivers, support messages, AI assistant conversations and "Contact us" form messages.
- Device data: device type, app language, notification token (FCM), IP address and technical usage logs.
2. How we use your data
- To create your account and verify your identity and the eligibility of drivers and transport companies.
- To show your shipment to suitable drivers and companies and to receive and negotiate offers.
- To carry out and track the shipment live and to send the delivery code.
- To process payments, wallet balances, commissions and withdrawals, and to issue e-invoices as required by the Zakat, Tax and Customs Authority.
- To send notifications about offers, shipment status, payments and your account in your device's language.
- To provide support and answer your questions, including through the AI assistant.
- To improve the service, prevent fraud and misuse, and comply with applicable laws.
3. Sharing data
We share only the minimum necessary data with:
- The driver or transport company carrying your shipment (such as pickup and delivery points and a contact number).
- Service providers we rely on: the online payment gateway, the notification service, map services, the national address provider and the AI assistant provider.
- Government and regulatory authorities when required by law, such as e-invoicing.
We never sell your personal data to third parties or use it for advertising outside the platform.
4. Shipment tracking page
The public tracking page shows only the shipment status, its stages, the cities and the vehicle type, without any names, phone numbers or detailed addresses.
5. Protecting your data
We use encrypted connections (HTTPS), restricted staff access, password hashing and regular security reviews. No system is completely secure, so please keep your verification codes and login details private.
6. Data retention
We keep your data while your account is active and afterwards for the period required by accounting and tax regulations, after which it is deleted or anonymised.
7. Your rights
- View and update your data from within the app.
- Request a copy of your data, its correction or the deletion of your account through support.
- Turn off notifications from your device settings at any time.
Data is processed in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia.
8. Changes to this policy
We may update this policy from time to time and will publish the updated version on this page. Continuing to use the platform after an update means you accept it.
9. Contact us
For any privacy question, contact us through the "Contact us" form on the website or through in-app support.